Teams that sound like your brand
Agents are trained on your product, your tone and your scripts, so your customers hear one company, not an outsourced layer bolted on the side.
Your customers, answered wherever they are
BASERVICES builds and runs English-speaking call center and sales coaching teams from Bosnia and Herzegovina, for companies from Madagascar to Chile.
One partner for the whole customer conversation
What you get when the floor is ours to build and run.
Sales coaching, not just call handling
Our coaches sit with the floor, review real calls and keep conversion climbing after launch. It is the service MHTM runs alongside their call center.
Shifts built around your hours
Sarajevo sits between our clients’ time zones, so the floor is staffed when your customers are calling, not when ours are.
Our clients
Trusted with customer contact across three continents.
Canada
ERA | Main partner on Call Center
Chile
Maxcomp | Sales & Marketing Coach
Madagascar
MHTM | Call Center, Sales & Marketing Coach
The part most outsourcing misses: the coaching
Anyone can put people on phones. Keeping conversion moving three months later is the hard part, and it is where most outsourcing quietly stops.
Our coaches sit with the floor, listen to real calls and work the scorecards every week. It is the service MHTM runs alongside their call center, and the reason campaigns keep improving after go-live.
See how we workThe whole contact operation, run for you
From the first inbound call to the weekly scorecard. One partner instead of a stack of vendors.
Inbound customer support
Your customers reach a trained agent who knows the product, resolves the call and logs it in your system.
Outbound sales
Structured campaigns run by agents coached on objection handling, not reading a script cold.
Sales coaching
Call reviews, floor coaching and scorecards that keep conversion moving well past the first month.
Retention and follow-up
Win-backs, renewals and callbacks that stop customers from quietly drifting away.
Quality monitoring
Recorded calls, scorecards and weekly reporting, so you can see the floor without standing on it.
Recruitment and training
We source, screen for English and train the agents. You approve the profile, we run the pipeline.
From scoping to a floor that performs
- 1
Scoping
We map the campaign: volumes, hours, languages and what a good call looks like.
- 2
Team build
We source and screen agents against your profile, English included.
- 3
Training
Agents learn your product, systems and tone before they take a live call.
- 4
Go live
The floor starts on pilot volume so we can correct quickly, not expensively.
- 5
Coaching and reporting
Weekly scorecards, call reviews and coaching that move the numbers.
Join the floor in Ilidža
We hire call center agents with solid English and train the rest.
You can also bring your CV in person, Monday to Friday, 12:00–21:00: Edhema Eke Džubura 48d, Ilidža
Now hiring
Read more Call Center Agent [English]
Full time
Open until filled
Ready to hand your customer contact to a team that owns it?
Talk to usLooking for a call center partner?
Tell us what your campaign looks like: volumes, hours, languages. We will come back with a proposal.
Email us- info@baservices.ba
- Phone
- +387 11 1111111111
- Address
- Edhema Eke Džubura 48d, Ilidža